PUBLIC REALM SERVICES REVIEW *, LONDON BOROUGH OF HARROW

• externally benchmarked for value for money for the Public Realm services (Waste Collection, Grounds Maintenance and Street Cleansing)
• interviewed Councillors, senior & operational managers, frontline staff
• extensively analysed PI data and performance trends
• carried out on-site reality checks
  
• identified £2 million per year in savings
• assessed procurement options and recommended in-house improvement
• benchmarked environmental crime enforcement capacity in London Boroughs
• raised awareness of future landfill costs and proposed outline solutions to avoid those costs
• contributed to an Outline Business Case for investing in technologies (route planning, real-time fault reporting) for improving management control and operational performance