PERFORMANCE MANAGEMENT SUPPORT

ROYAL BOROUGH OF KINGSTON-UPON-THAMES 

This project involved the following*:

• Identified key issues in the management of highways maintenance minor works
• Analysed performance data
• Identified imbalances in the grading of highways inspections
  
• Identified key issues for the external Contractor
• Proved from the Contractor's own data that their p[erformance was worsening
  
• Mapped & redesigned business processes
• Trained staff in new skills