BENCHMARKING SERVICE COSTS AND QUALITY

In most of the Service Reviews carried out extensive benchmarking was done to identify how the client compares to other similar organisations in terms of cost, productivity, effectiveness, quality, satisfaction, etc.

Such benchmarking has been provided to many clients for multiple projects relating to:

• Adoption
  
• Contract Management
• Fostering
  
• Grounds Maintenance
  
• Highways Maintenance
• Street Cleansing
  
• Waste Collection
• Trade Waste Collection